Customer Center
How can we help you?
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Yes, we can.
Move University operates through a structured flow: Consultation Team → Operations Team → Transport Team assignment.
For same-day or next-day moves, please contact us as early as possible so we can arrange availability smoothly.
We will let you know immediately whether we can accommodate your schedule based on the conditions.
We do our best to handle urgent requests, but availability may close early depending on vehicle and crew capacity.
Move University operates through a structured flow: Consultation Team → Operations Team → Transport Team assignment.
For same-day or next-day moves, please contact us as early as possible so we can arrange availability smoothly.
We will let you know immediately whether we can accommodate your schedule based on the conditions.
We do our best to handle urgent requests, but availability may close early depending on vehicle and crew capacity.
A
Moving costs are determined by volume, vehicle size, number of crew, working environment, and schedule.
Our experienced quote consultants will analyze your specific conditions carefully to design a cost estimate as close to the minimum as possible, avoiding unnecessary crew, vehicles, or equipment.
Key ways to reduce costs
- Reduce volume by decluttering unnecessary items
- Confirm elevator availability in advance
- Accurately provide on-site information such as parking location and staircase details
- Choose dates that avoid auspicious days and weekends
- Choose a standard move (customer handles packing)
The more accurate the information, the lower the chance of on-site additional charges and the more efficient the estimate.
Our experienced quote consultants will analyze your specific conditions carefully to design a cost estimate as close to the minimum as possible, avoiding unnecessary crew, vehicles, or equipment.
Key ways to reduce costs
- Reduce volume by decluttering unnecessary items
- Confirm elevator availability in advance
- Accurately provide on-site information such as parking location and staircase details
- Choose dates that avoid auspicious days and weekends
- Choose a standard move (customer handles packing)
The more accurate the information, the lower the chance of on-site additional charges and the more efficient the estimate.
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Your inquiry request will be sent to you via KakaoTalk notification! Add our 'Move University' channel to receive exclusive benefits too!
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Generally, we make first contact for consultation within an average of 5–30 minutes after receiving your quote inquiry.
However, response times may be slightly longer in the following cases:
- Peak season schedules such as auspicious days or weekends
- Urgent same-day or next-day move requests
- High-volume inquiry periods
Since inquiries are passed from the Consultation Team to the Operations Team, responses are handled in order during busy periods.
How to get a faster quote
- Attach photos of your belongings
- Include floor number, elevator availability, and parking details
- Specify your preferred move date clearly
The more specific the information, the faster and more accurate the response.
However, response times may be slightly longer in the following cases:
- Peak season schedules such as auspicious days or weekends
- Urgent same-day or next-day move requests
- High-volume inquiry periods
Since inquiries are passed from the Consultation Team to the Operations Team, responses are handled in order during busy periods.
How to get a faster quote
- Attach photos of your belongings
- Include floor number, elevator availability, and parking details
- Specify your preferred move date clearly
The more specific the information, the faster and more accurate the response.
